Return Policy

 

Thank you for shopping with us at Black & White Boutique!

We work with international manufacturing partners—many of our items ship directly from overseas. Because of this, we maintain a strict and limited return policy to keep our prices fair and our logistics smooth.
That said, your satisfaction matters, and we encourage you to reach out if anything isn’t right. We’re here to help resolve issues quickly and fairly.


General Return Policy

 

Due to the international nature of our fulfillment process, we do not accept returns for change of mind, wrong size/color choice, or general dissatisfaction.

Returns may only be accepted in rare cases where we request the item back (this is uncommon). Any approved return must meet the following conditions:

  • The item is unused and in its original condition

  • The item is in its original packaging

  • No stains, odors, or signs of wear

  • Includes order number or proof of purchase

Please note we cannot accept returns of:

  • Custom or personalized items

  • Digital products

  • Gift cards

  • Items marked as “final sale”

If you're unsure whether your situation qualifies, please contact us before attempting to send anything back.


Damaged, Defective, or Incorrect Items

 

If your order arrives damaged, defective, or incorrect, we will make it right.

Please contact us within 7 days of delivery with:

  • Your order number

  • A description of the issue

  • Clear photos or videos

Depending on the situation, resolutions may include:

  • A replacement item

  • A partial refund

  • A full refund

  • Store credit

 

Refunds

 

If a refund is approved, it will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.


Return Shipping (If a Return is Requested)

 

In the rare case we ask for an item to be returned:

  • Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect due to our mistake.

  • We highly recommend using a trackable shipping service.

  • Items shipped back without approval will not be accepted.

 

Order Cancellations

 

  • Orders may be canceled within 1 hour of purchase.

  • Once an order has been processed, produced, or shipped, it cannot be canceled.


Need Help? We’re Here For You.

 

If you have any issues with your order—big or small—please do not hesitate to reach out:

contact@blackwhiteboutique.com

Make sure you include:

  • Your order number

  • A brief explanation

  • Photos or videos (if applicable)

We aim to respond as quickly as possible and will do our best to ensure a positive experience.